Frequently Asked Questions (FAQ)

General Questions

What is FlexForge Fitness?

FlexForge Fitness is a South African online store specialising in premium fitness equipment, performance apparel, and accessories to help you train harder and live stronger.

How do I contact you?

You can reach us via email at luizdias5164@yahoo.com or by phone at 0713660158. We aim to respond within 1–2 business days.

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as digital wallets. All transactions are processed securely.

Can I change or cancel my order after placing it?

Orders can be changed or cancelled within 24 hours of being placed. Please contact us immediately at luizdias5164@yahoo.com if you need to make changes.

Will I receive an order confirmation?

Yes! You will receive an email confirmation as soon as your order is placed. Please check your spam folder if you don't see it within a few minutes.

Shipping

How long does delivery take?

Orders are processed within 1–3 business days. Domestic (South Africa) delivery takes 3–7 business days. International orders take 7–21 business days depending on the destination.

Do you offer free shipping?

Yes! We offer free shipping on qualifying orders. Check our current promotions for the latest free shipping threshold.

Do you ship internationally?

Yes, we ship to 28 countries worldwide. International shipping rates and times vary by destination.

How do I track my order?

Once your order has been dispatched, you will receive a tracking number via email. You can use this to track your delivery online.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused, in their original packaging, and in the same condition as received.

How do I initiate a return?

Contact us at luizdias5164@yahoo.com with your order number and reason for return. We will guide you through the process.

How long does a refund take?

Once we receive and inspect your return, refunds are processed within 7–10 business days back to your original payment method.

Are there items that cannot be returned?

Yes, certain items such as opened supplements, personalised products, and hygiene-sensitive items cannot be returned. Please refer to our Refund & Returns Policy for the full list.

Products

How do I choose the right size for apparel?

Each product page includes a size guide to help you find the perfect fit. If you're between sizes, we recommend sizing up for a more comfortable fit during workouts.

Are your products covered by a warranty?

Yes, most of our fitness equipment comes with a manufacturer's warranty. Warranty details are listed on each product page.